Coronavirus (COVID-19) Response

As you all know, this situation is changing rapidly and as such our response may change in the next coming days and weeks. This is our response as of March 16, 2020. -Kim 

Dear Clients,

The health and well-being of our clients and staff is of the utmost importance at The Pet Elf, and I wanted to update you all as we navigate the evolving impact of coronavirus on our community.

At this time, no one knows how severe this outbreak will be. Given this uncertainty, and the fact that the seasonal flu virus is also widespread, we want to make sure everyone is taking proactive steps to stay healthy. First and foremost, we want to maintain a safe workplace and encourage and/or adopt practices protecting the health of both sitters and clients. We also want to ensure the continuity of business operations in the face of a pandemic, if possible.

Our pet sitters and dog walkers are following CDC and WHO guidelines to take necessary steps to reduce the transmission of communicable disease. This includes washing hands frequently, and using hand sanitizer, which as pet sitters, is a commonly accepted practice in the course of a normal workday. Sick sitters are requested to stay home, and we would ask that if you have anyone sick in your home, please cancel your visits.

If you are working from home, but healthy, please consider keeping your scheduled walks in place. The routine is important for your dog, and reduces the financial impact on your dog walker. We have not assessed any cancellation fees for cancelling dog walking or pet sitting visits, but our sitters do not get paid when they are not working. If you don’t want to have any contact with a dog walker, you may also cancel the walks while still being invoiced as usual. While not everyone is in a position to do this, we want those clients who have offered to keep paying to know how appreciated they are.

The good news is working outside is one of the safest places to be, and the virus is not spread in the air. It is spread person to person through respiratory drops when one person coughs or sneezes and another inhales the droplets. According to the CDC, It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. And according to the World Health Organization, there is no evidence to suggest that dogs or cats have become ill with this virus or will become a source of infection of COVID-19 in other animals or humans.

Our management team (Kim and Nikki) will be working from home, and email to petelf@petelf.com is the best way to reach us. Please feel free to email or call to discuss your particular needs.

We want everyone to feel safe, while continuing to serve our clients to the best of our ability.
If you have any concerns, please let me know.

Kim Waite-Williams
President & Owner

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