Policies

Reservations

We want to take the best care of you and your pet! In order to provide you with the quality time and attention your pet deserves, please give us as much advance notice as possible when making your reservation.

Our sitters must coordinate their schedules well in advance to meet our clients’ needs. We can only book a limited number of sits for each sitter, so that he or she can devote the time necessary to your furry family.

Short Notice: In order to accommodate our last-minute requests, a $10 premium applies to all visits booked less than four days before the first visit.

Same Day Service: A $20 premium applies to all bookings made less than 24 hours from the start date. This is a one-time fee in addition to your regular rates.

You may make your reservation by phone, email or using our online reservation system, LeashTime (existing clients only).

Cancellations

Midday Dog Walks: Midday dog walks may be cancelled by 9:00 am on the day of the visit with no charge.

Pet Sitting Visits: A cancellation fee of $25 will apply to all reservations cancelled within four days of the start date.
Overnight Visits: Due to the exclusive nature of our overnight bookings, a 50% cancellation fee will be assessed for all cancellations within thirty (30) days of the start date.

Keys

You agree to provide The Pet Elf with two sets of working keys. We will have a second set made at your request for a $10 service fee. If you provide non-working keys or an incomplete set of keys, The Pet Elf will obtain a locksmith at your expense, and an additional $100 service fee will apply.

We request your keys to be kept on file. If you choose to have keys returned to you after each arranged engagement, a $10 key pick-up visit fee will apply for future bookings.

Lockout Service: A $25 charge applies each occurrence we provide our keys.

Holidays

A one-time $25 holiday premium applies to all pet sitting reservations on federal holidays, in addition to Thanksgiving weekend (Thursday through Sunday) and Christmas week (Dec. 24 – 31).

Payment

We request a credit card on file on our secure server . You may log into your account and add payment information, or call our office and we can take your credit card over the phone.

Regular Midday Dog Walks: are invoiced bi-monthly (15th and 31st), and are due on receipt.  You may pay via the link in your invoice, or we will automatically run your card the following day. 

Pet Sitting Visits: with credit card on file, we will invoice and run the card upon your return. You may also pay directly via the link in your invoice. With no card on file, all visits must be paid in advance of your departure date. 

Any additional visits made during your booking will be charged at the agreed upon rate.

Feedback & Gratuities

Your feedback is important to us! Please take a moment to let us know how we are serving you. Remember, we want to tailor our service to you and your pets. If you have any special requests, please let us know. Has a sitter performed above or below expectations? Please call the office at 703-476-9286 with any compliments or complaints. We really love hearing from our clients, and your reviews on Facebook, Google, Angie’s List and Yelp are important to us.

Should you tip your pet sitter? Our sitters care for your pets with a great deal of love, and frequently go “above and beyond” the call of duty. If you were provided with great service, it is appropriate to tip your pet sitter 10-20% of the total bill. All messages, cards and tips received at the office are passed directly to your sitter.

The Pet Elf 12020 Sunrise Valley Dr. Suite 137 Reston, VA 20191